Shipping policy

Shipping Policy

Thank you for shopping at Twinn Minds. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are typically processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped with tracking information.
Please note that processing time is separate from transit/delivery time.

2. Shipping Rates & Delivery Estimates

We ship all orders across India using reliable third-party courier partners.

Standard Delivery Timeline: 7 to 10 business days from the date of dispatch.
Shipping Charges: Shipping charges for your order (if any) will be calculated and displayed clearly at the time of checkout before you make your payment.

Note: Delivery delays can occasionally occur due to unforeseen courier bottlenecks, peak holiday seasons, extreme weather conditions, or local restrictions.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to our courier partner, you will receive a shipment confirmation email containing your tracking number(s) and a link to track your package in real-time. Please allow up to 24 hours for the tracking information to update on the courier portal.

4. Wrong Address & Undeliverable Packages

It is the customer's responsibility to ensure that the complete and accurate shipping address, along with a valid contact number and pin code, is provided at checkout.

If a package is returned to us by the courier company due to an incorrect/incomplete address or repeated failed delivery attempts, the order will fall under our strict No Return, No Refund policy.
If you wish to have the package reshipped to a corrected address, additional shipping fees will apply.

5. Damages & Lost Packages

If your order arrives damaged, please refer to our Return and Refund Policy. You must contact us within 48 hours of delivery at twinnminds@gmail.com with clear photo or video proof of the outer packaging and the damaged item so we can investigate and evaluate the issue with our courier partner.